Deposit to Pickup is an average of 5 weeks. Have you been conducting research for a while or are you just starting out? We are here to assist you in finding the perfect machine that fits your specific needs and budget.
Get in Contact
Getting in touch with us is the first crucial step in finding the optimal solution for your needs. We value direct communication with each of our clients to ensure we fully understand their requirements before proceeding with an order.
Send an email to info@figtek.com.au defining the nature of your requirements or about the machine you are considering. Even better, give us a call and book a consultation to schedule the viewing of an active machine.
Deposit
The next stage includes finalising the machine you are purchasing and receiving an invoice. We require at least a 30% deposit to secure your spot in the next shipment.
Due to limited shipping space and monthly machine limits, availability is restricted. To secure your spot and ensure timely delivery, we recommend placing a deposit as soon as possible.
Here comes the hardest part
Once your shipping spot is secure and the deposit received, the process of building your machine begins. Depending on the size or complexity, the process takes 3 to 6 weeks to build, calibrate and test.
During this time you will receive regular updates on your machine's progress in the form of photographs and videos. On completion, you will receive video footage of the machine's operation and its first test cuts before shipping.
Pickup
Prior to arrival, you will be contacted to arrange the date and time to collect the machine. We unload our containers in central Melbourne. Before pickup or delivery, the remaining balance of 70% of the machine's price will be required.
For optimal handling and positioning of the machine, we highly recommend opting for delivery with a crane truck whenever possible.
Setup — the most exciting part
Once your new machine arrives at its permanent location, it's time to set it up and get it ready for operation. We strongly recommend that any electrical works be carried out by a licensed technician.
All vital information regarding setup will be provided, even in the form of machine-specific diagrams. If you require guidance, we are available to support you via mail or call during business hours.
Please note
Our margins are intentionally set at a low level. Building and shipping each machine to order entails significant expenses that exceed the initial 30% deposit. However, we only require the remaining balance to be paid just before the machine is picked up, ensuring the machine has arrived safely. This approach safeguards our clients against any potential financial risks.
Due to limited availability of shipping space, it can fill up rapidly. We have set a monthly limit on the number of machines we build and import. If you require a machine sooner, we strongly advise you to get in touch as soon as possible.